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Privacy policy

Privacy statement

Personal information collected by Kindness Community is protected by the Privacy Act 1988 (Cth) (Privacy Act). Personal information is any information or an opinion that identifies you or is reasonably identifiable and includes sensitive and health information.

Kindness Community complies with the Australian Privacy Principles contained in the Privacy Act in handling personal information collected from clients/beneficiaries, business partners, donors, members of the public and Kindness Community people (including members, volunteers, employees, delegates, candidates for volunteer work and prospective employees).

Kindness Community has developed a Privacy Policy to protect your privacy. The Policy is available below or in hard copy on request. It contains more information about Kindness Community's responsibilities, your rights, the information that may be collected by Kindness Community and how it would be used.

The primary purpose for collecting personal information from individuals is to provide services to vulnerable people, including planning, funding, monitoring and evaluating our services. The kind of information we collect will depend on your relationship with Kindness Community (e.g. as a client, donor, business partner, volunteer or member, online user of the Kindness Community website). A collection notice will be given to you setting out these uses at or close to the time we collect any information.

Your personal information may be used to:

  • provide you with a service,

  • report to government or other funding bodies on how funding is used,

  • process your donation or purchase and provide receipts,

  • communicate with you about how your donation is used or about Kindness Community services, causes, events, products and services, which we believe may be of interest to you,

  • respond to your feedback or complaints, and

  • answer your queries.

It may also be used for:

  • any other specific purpose for which it was requested and which was advised to you in the collection notice, and

  • directly related purposes.

Wherever possible, Kindness Community uses information in a de-identified form. Personal information will not be disclosed to third parties without your consent, except where permitted or required under the Privacy Act.

All personal information collected from individuals will be securely stored by Kindness Community and protected from unauthorised use or access. All reasonable steps will be taken to ensure information is accurate and up-to-date. Our Privacy Policy also provides a process for requesting access to your personal information and making a privacy complaint.

If you have any enquiries in relation to privacy or personal information please contact:



Privacy collection notice

Who is collecting the information?
Kindness Community 

Privacy concerns can be sent to:

Facts and circumstances of collection
We may collect your information in a number of ways:

  • directly from you (for example, when you visited our website or contact us by telephone)

  • from third parties (for example, our professional marketing and fundraising contractors)

  • from publicly available sources or information (for example, White Pages).

Is the collection being made because a law or Court order applies?
No law or Court order applies to the collection of this information.

Why does Kindness Community need to collect this information?
We need to collect this information so that we can do one or more of the following:

  • process your donation

  • provide you with a tax receipt at tax time

  • to gain an understanding of your communication needs, to perform research and analysis to improve the way in which we engage with you as a supporter


Privacy policy

We are the Kindness Community  (“us”, “we”, “our”). 

This Privacy Policy explains how we collect and handle personal information. It tells you how to contact us if you have any questions about how we handle your personal information.

We take our privacy obligations seriously.  We will handle personal information in accordance with all relevant laws including the Australian Privacy Act. 

What is “personal information”?

In this Privacy Policy, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable. It includes information or opinion:

  • whether the information or opinion is true; and

  • whether the information or opinion is recorded in a material form or not“Personal information” includes sensitive information such as health information. It includes information which we request. It also includes information which is given to us, which we have not requested.

May I choose not to provide personal information?

You may choose not to agree to provide the personal information we request.

If you make that choice, then we may not be able to provide you with our assistance, products, services, or opportunities. Or we may not be able to engage with you or respond to your queries or requests.

By providing your personal information to us, you confirm that you have agreed to us collecting, using and disclosing your personal information in accordance with this Privacy Policy.

We may collect sensitive information about you, such as health information. When we do so, we will seek your consent to the collection, use and disclosure of that information at the time of collection.

Kinds of personal information we collect

The kinds of personal information that we may collect and hold about you include those listed here.

  • Identifying information, such as your name and date of birth.

  • Details of products or services that we provide to you.

  • Information about how you use the products and services we provide.

  • Records of our interactions with you.

  • Contact information, such as your address, email and telephone number(s).

  • Financial information, such as credit card, bank account or other payment details.

  • Details of products or services that you provide to us.

  • Government-issued identifiers - such as health service providers’ practitioner numbers.

  • Usernames and passwords that you create when registering for an account with us.

  • Social media handles and other social media profile information that you make available to us or to the public.

How we collect personal information

We collect personal information from people and organisations. This includes​:

  • volunteers

  • members

  • the people that we provide services to

  • our suppliers

  • the general public (such as donors and visitors to our website)

  • our other business and research partners

We collect personal information from you when you

  • accept assistance from us

  • receive our products or services

  • donate

  • become a member or volunteer

  • provide us with products or services

  • submit a query or request to us

  • respond to a survey or fill in one of our forms.

We collect personal information from our service providers whom we engage to provide services on our behalf.

We collect personal information by tracking your use of our websites and mobile applications (in which case we may also collect information about your IP address, location or activity). This information helps us to keep connected with you through understanding use of our website. The information we collect may include information to enable us to personalise your experience on our website and to enable us to statistically monitor how you are using our website.

We may also use this information

  • to conduct marketing and promotional efforts,

  • to provide information to your browser that we think may be of interest to you,

  • to determine the popularity of certain content.

  • We collect personal information when you participate in programs or events that we run or support.

We collect personal information in several ways. These are face-to-face; over the phone; by email; over the internet (including social media platforms); and in writing.

Purposes for which we collect and use personal information

When we collect your personal information, we will provide you with more information about the reason for the collection. We may also tell you more about any other specific matters that are relevant to collecting that information.

If you have agreed, we collect and use personal information for one or more of several purposes.  These will depend upon what is relevant to your situation.

  • to enable us to help through our various community programs.

  • to provide humanitarian and emergency assistance.

  • to provide health services.

  • to manage our relationship with you, including confirming your identity, responding to any queries or requests and contacting you for follow-up purposes.

  • to enable us to provide our products and services, including through retail operations;

  • to enable us to raise funds – example: through direct fundraising, administering memberships and bequests.

  • to administer our international programs – example: when we deploy employees, contractors or volunteers overseas.

  • to analyse use of our products and services, and carry out quality assurance activities, including through working with third parties.

  • to provide education and training, both internally and externally - example: to our staff and other organisations.

  • to keep you informed of our activities, including through sending out newsletters and electronic communications.

  • to manage and develop our business and operational processes and systems.

  • to manage and resolve any legal or commercial complaints or issues.

  • to comply with our legal obligations.

  • to perform other functions and activities relating to our business.

People to whom we disclose personal information

When we collect your personal the information we will request your agreement to sharing it.  We will provide you with more information about the reasons for the information to be shared.

If you have agreed, the other people with whom we may share your personal information, depending upon your situation, could be amongst those listed here.

  • local authorities engaged in humanitarian work, disaster relief and other activities in which we are involved (including in places where we operate our international programs).

  • our staff, contractors and volunteers, on a ‘need-to-know’ basis.

  • other persons authorised by or responsible for you (such as your employer when you participate in one of our training programs held at your organisation).

  • our business partners, agents, professional advisors and service providers (including health service providers, translators, interpreters and other third parties we work with or engage, to provide our services.

  • payment system operators and financial institutions.

  • other parties as authorised or required by law.


We may need to disclose your personal information to a third party located overseas, for a purpose set out in this Privacy Policy. In this case, we will only do so to the extent necessary. We will also take reasonable steps to ensure that the third party handles your personal information in accordance with Australian privacy laws. 

We may also disclose your personal information to overseas organisations where you tell us to do so or you expressly consent to us doing so.  In such cases, it may not be possible or appropriate for us to take the steps set out above in relation to the management of your information. We will tell you about this at the time.

Storage and security of personal information

We generally store the personal information that we collect in electronic databases.  Some of these databases may be held on our behalf by third party data storage providers.  We may also keep hard copy records of personal information in physical storage facilities. We use physical and technical security processes to protect the confidentiality and security of the information that we hold. 

For example, when we collect sensitive information such as health information:

  1. we store this information separately (both physically and electronically)

  2. we only allow access to our personnel who need to use the information 

We also update our processes to address new and emerging security threats that we become aware of. 

We will only keep your personal information for as long we need it for the purposes described in this Privacy Policy. Your personal information will be destroyed or de-identified when it is no longer required.

Access and correction

You may want to access any of the personal information that we hold about you.  You may also want to correct some aspect (for example, because you think it is incomplete or incorrect). If so, please contact our Privacy Compliance Team using the contact details below. 

To make sure your information is only given to you, we will ask you to follow an access procedure, which will include steps to prove your identity. 

In some cases, we may not be able to provide information in response to your request. For example, this could happen if for example it would interfere with the privacy of others or result in a breach of confidentiality. In these cases, we will let you know the reasons why we cannot comply with your request.

Queries and complaints

We aim to always meet the highest standards to safeguard your privacy. 

However, you may be concerned about the way in which we are managing your personal information. You may like to discuss any information contain in this Privacy Policy.  If so, please contact our Privacy Compliance Team using the contact details below.  We will make a record of your complaint or query and we will deal with the matter as soon as we can.

Changes to this policy

We may make changes to this Privacy Policy from time to time, to take into account changes to our standard practices and procedures or where necessary to comply with new laws and regulations.  The latest version of this policy will always be available on our website.

Privacy Compliance Team Contact details

If you require any further information from us on privacy matters, please contact Danielle at

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